On delivery timing: we don't control your carrier and can't predict exactly when your package will arrive. But once it does, the tracking link included with your order shows the real, exact delivery time — not an estimate. The 48-hour window below starts from that real moment, as shown on your own tracking page.
Filing window: claims can be submitted within 48 hours of that real delivery time.
Response time: we review every claim personally and will reply with our decision within 48 hours.
Your email: by providing it below, you consent to us using it only to reply to this specific claim — never for anything else.